Case Studies


Accuserv’s Accurate Service Wins Out

While running a successful electrical business, John Francis realized the market needed a distributor who could serve the needs of businesses operating multiple facilities. The company quickly became a leading supplier of electrical switchgear and lighting for the dining, industrial and commercial construction industry.

Facts at a glance...


Oracle NetSuite


NetSuite ERP, NetSuite CRM, NetSuite WMS


Wholesale distribution, Manufacturing


Louisville, Kentucky


  • Accuserv quickly came to realize that its customers, which include national restaurant and hotel franchises, needed help procuring more than just electrical supplies
  • Needed to manage accounting and inventory

  • Their old system couldn’t handle Accuserv’s accounting and inventory management needs which was a drag on growth


  • Developed a strategy helped to fuel double digit growth for six straight years and expand from renting a 40,000-square-foot facility to building a 140,000-square foot warehouse.
  • Added NetSuite WMS to manage its warehouse processes. Moving from a onetime carbon copy process to scanners, Accuserv replaced a physical inventory count for its 25,000 SKUs with automation and improved accuracy.
  • The company continues to expand its NetSuite footprint, recently adding payroll, with plans to add the SuitePeople HR solution in the near future.

“I’m of the opinion we’ll never be done with NetSuite. Whatever our next problem, we’ll find a solution with NetSuite.”

Mike Starcher, VP of Technical Operations, Accuserv

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