(In the words of Albus Dumbledore) Elaine “used cool logic in the face of fire” to explain something to a customer in a challenging and contentious situation. Much like Hermione Granger, Elaine is a powerhouse of knowledge and capability, yet her humility makes her approachable and credible. For this outstanding performance of “Delivering Results,” Elaine is award 100 house points! :)
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