Infor SyteLine ERP Service Management
Service Management
Service Management
Infor SyteLine ERP Service Management helps manufacturers manage and track their product after it ships . . . to manage warranties, extended service contracts, and service level agreements. If you manufacture, install or service complex products, you understand the value of a flexible, easy to use solution like Infor SyteLine ERP Service Management
Position yourself for maximum profit.
When you streamline your field service process with the full range and power of Infor SyteLine ERP Service Management, your customers get better service faster and you will enjoy greater efficiency and productivity. Improved first-call resolution rates and error-free billing will boost long-term customer loyalty and will give you a unique competitive advantage. With a streamlined service life-cycle and a condensed call-to-cash cycle, you’ll be positioned for maximum profit opportunities.
- Contact Center
Give your call center easy access to detailed data for fast response to inquiries and work order creation.
- Scheduling & Dispatch
Gain visibility into each technician’s schedule, route, certification level, and experience so that you can match the right technician with the right job. You’ll also increase resolution rates and minimize non-essential trips back to the warehouse.
- Work Orders
Track and manage work orders for faster completion of service requests, more accurate billing, and greater customer satisfaction.
- Service History
Gain access to complete historical data, including customer profile, unit description, contract status, and service history.
- Service Contracts
Track and manage service level agreements with maximum efficiency. Visibility into the contract details, unit, and service history improves decision making and creates opportunities to up sell or extend service agreements.
- Depot Repair
Manage product returns for repair, refurbishment, or shipment to a third party vendor.
- Plant Maintenance
Schedule preventative maintenance for internal assets in order to prevent unexpected downtime, extend the life-cycle of equipment, and maximize warranty cost savings.
- Analytics
Easily analyze data down to the detail level, thanks to integrated real-time data, total visibility, and accurate tracking. Flexible reporting aids in decision making, planning, and providing engineering with valuable information needed to adapt product or part designs.
Improve your company’s efficiency, productivity and profitability with Infor SyteLine Service Management.
From Service Request to Resolution
See Service Management In Action
See how manufacturers streamline the entire service lifecycle with Infor CloudSuite Industrial. This overview demonstrates how service teams can improve response times, manage work orders more efficiently, and deliver a better customer experience while maintaining complete visibility into service operations.
Free Resources
Amplify your manufacturing business with Infor SyteLine ERP.
Unlock new levels of untapped potential. Reach out to our team today to begin a conversation to discuss your specific needs, infrastructure, and growth opportunities.
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