Infor Customer Relationship Management (CRM)

CRM

Increase Sales and Achieve Customer Service Excellence

Infor CRM is an award-winning, state-of-the-art technology platform that empowers you to maximize the value of your most important corporate asset—your customer data. Infor CRM’s exceptional usability and flexible configuration capabilities enable rich, personalized user experiences, helping ensure adoption and productivity.

Infor CRM delivers tools for individuals, teams, and companies focused on increasing sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods. Robust process automation capabilities enable efficiencies and the application of best practices across sales teams.

With Infor CRM you get:

CRM for the Mobile World

For the millions whose jobs take them away from the office, Infor CRM has a rich legacy of delivering purpose-built applications for the mobile workforce on the road.

Better Interactions

Intelligent collaboration and best practice automation across sales, marketing, and service can help drive revenue and deliver exceptional customer experience.

Ultimate Flexibility

Infor CRM offers unparalleled flexibility in how you deploy, use, and pay for this powerful CRM platform

New Interface

Infor CRM gives you an enhanced look and feel for a better, more productive experience.

Powerful Customization Tools

With added control for administrators, Infor CRM includes personalization capabilities for end users.

Cloud Performance & Security Enhancements

Cloud capabilities, security enhancements, and support for added hardware and memory make Infor CRM a quick, safe solution you can use anywhere.

Upgraded Mobile Customer Intelligence

Contextual KPIs, charts, and menus included with Infor CRM help you work smarter, not harder.

Xbar for Outlook

Now you can have the power of Infor CRM inside Microsoft® Outlook® to let you display, create, and work with your contacts, activities, opportunities, and more.

Sync with Gmail

Work within Infor CRM or Gmail™, it’s your choice, using the new integration that syncs your emails, contacts, tasks, and calendars between systems.

Innovative Social Features

To help you enhance customer engagement, Infor CRM connects you to popular social media platforms including Twitter® and LinkedIn®.

Multiple Attendees Per Activity

Infor CRM lets you add multiple contacts, leads, and users to your activities and history.

Enhanced reporting and analytic

With more than 70 ready-to-use business and sales reports, Infor CRM delivers analytics that help you drive more insightful customer interactions.

Build a Powerful Experience

Infor CRM’s portfolio of reporting and analytics tools can help you meet user and company requirements at all levels of sophistication. From basic lookup, group, and reporting capabilities, to interactive dashboards, timeline visualizations, and custom reports, Infor CRM delivers powerful solutions that can help you to increase individual effectiveness and maximize organizational and customer intelligence.

Bring your CRM data to life with Infor CRM Advanced Analytics, a powerful, yet easy to learn and use interactive analytics solution that includes pre-built, integrated dashboards that span all CRM functions and can include CRM-related data from external sources. Infor CRM Advanced Analytics is an optional module to further extend and maximize your investment with Infor CRM. With Infor CRM Advanced Analytics, users at every level of your organization can easily assess productivity, analyze trends, and identify the drivers of and barriers to success—empowering them with the insights hey need to focus their attention and resources on the most profitable business activities.

Infor CRM

for Wholesale Distributors

Your success is built on repeat business from loyal customers. It’s important to know them well. Integrating the data from your CRM and ERP systems provides the most complete picture of your customers so you can have meaningful conversations. It’s easy to accomplish with Infor CRM; it integrates easily with Infor ERP solutions using Infor ION®, a purpose-built middleware solution that delivers a simple but powerful and scalable framework. With unified front- and back-office systems, your customer-facing staff gains access to the information they need to serve and advise your customers, from current inventory levels and order statuses to prior order history.

Your customer relationships are the driving force behind your business. Infor CRM for wholesale distributors helps professionals across your organization create meaningful conversations that enhance long-term loyalty. Whether they’re in the office or out with customers, your account managers and customer support staff have access to detailed information about your customers’ products, order history, shipping, inventory levels, outstanding invoices, and more. Infor CRM is purpose-built for your business with industry-specific capabilities, deep integration, and unparalleled flexibility to help ensure your organization’s success.

Infor CRM

for Industrial Manufacturing

With tight product margins and slow market recovery, today’s industrial manufacturers are struggling to achieve long-range profitability and substantial growth. At the same time, the entire customer–manufacturer relationship is changing quickly. Omni-channel shopping, social media, online product configuration tools, and customer portals are redefining the business technology landscape. Infor® CRM for industrial manufacturing gives you the CRM technology tools you need to become a trusted advisor, make product recommendations, and collaborate on new product innovations.

Infor CRM for industrial manufacturers is a state-of-the-art technology platform that empowers your users to maximize the value of your most important corporate asset—your customer data. Exceptional usability and flexible configuration capabilities help you forge rich, personalized user experiences, helping ensure adoption and user productivity. Advanced customization capabilities accommodate even the most unique user, team, manufacturing operation, or fabricating shop.

Infor CRM Mobile

Extending Infor® CRM to smartphones and other mobile devices gives your field force a strong competitive advantage that can help drive revenue and enhance the customer experience. Whether they’re viewing up-tothe-minute account or contact information, updating an opportunity, scheduling an activity, or logging a call or email to history, with Infor CRM Mobile, your on-the-go professionals will have the secure, instant access to vital customer information and productivity tools they need to succeed.

Easy to learn and use, Infor CRM Mobile has an attractive, task-oriented user interface that’s been designed to put detailed customer information at your fingertips and enable you to perform key actions quickly. Interaction with native device functions such as mapping, dialing, and email further streamlines the user experience. Infor CRM Mobile is optimized for use on today’s smartphones and tablets, can be easily customized and configured.

You can deploy Infor CRM Mobile quickly and easily, manage and customize it centrally, and update it automatically over the air. Multi-layer security, RESTful web services, an open source platform, and wide device support further enhance the ownership experience. Best of all, if you’re an Infor CRM customer,you can get Infor CRM Mobile at no additional charge.

Infor CRM Cloud

Infor CRM is an award-winning customer relationship management (CRM) solution that provides a complete view of customer interactions across your sales, marketing, and customer service teams, so they can collaborate and respond promptly and knowledgeably to customer inquiries and sales opportunities.

With Infor 3D Design Automation, you can replace time-consuming and tedious manual CAD operator activity with automatic generation for:

With Infor CRM Cloud you can:

Related Resources

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Infor Cloudsuite Industrial ERP - Production Control Demo
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