Infor CloudSuite Industrial Customer & Reseller Portals
MES + Production
Empower & Satisfy Your Customers
Today’s customer is empowered through internet and mobile with the ability to get the information they want, when they want it. The ability to price shop, research, reference – all from a computer or mobile device – is expected in every area of our lives, including at work.
Grant your customers and dealers instant gratification with Infor CloudSuite Industrial Portals. Give them the ability to access and view real-time Infor SyteLine ERP data where and when they want it. Discover how letting customers “self-serve” when they prefer to will reduce the customer service strain in your enterprise while keeping customers happy.
Customer Portal is designed for end user companies while Reseller Portal allows your dealers to place orders and view Infor SyteLine ERP data on their customer’s behalf. If dealers service your products, as well, integration to the Infor SyteLine ERP Service module provides them with the ability to track and manage claims and service work.
Allow Customers and Resellers to “self serve” to help your staff become more productive.
- Shopping cart functionality for standard and configurable products
- Product catalogs specific to customers
- Honors customer and reseller specific pricing and terms
- View and request outstanding Invoices
- Request a new RMA and view existing ones
- View Estimates
- Visibility to Customer Order status, including shipping and invoicing
- Visibility to account information including AR balance
- Maintain customer and user information
- Online Invoice payments through credit card interface
- Two-way communication initiated by either party
- Ability to upload and download documents
- Access to FAQs, press releases, videos, and other announcements
- Place orders on behalf of customers (Reseller Portal only)
- Service claims and repair processing (Reseller Portal only)
Related Resources
Amplify your manufacturing business with Infor SyteLine ERP.
Unlock new levels of untapped potential. Reach out to our team today to begin a conversation to discuss your specific needs, infrastructure, and growth opportunities.
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